Refund and Returns Policy

This policy explains your rights and our process for returns, exchanges, and refunds on seasonal produce, farm products, and Publications purchased through Vogelsang Boerdery. It applies in addition to, and does not limit, your rights under the Consumer Protection Act 68 of 2008 (“CPA”).

1. Scope

This policy covers seasonal produce, farm products, and Publications (books and manuals) purchased online or in person. It does not apply to:

  • Accommodation booking cancellations, which are governed by the Cancellations and Refunds section of our Terms & Conditions (90% refund more than 1 month before check-in, 50% more than 2 weeks before check-in, no refund inside 2 weeks).
  • Farm activity and leadership course cancellations, which are governed by the relevant sections of our Terms & Conditions.

2. Your Rights Under the Consumer Protection Act

Regardless of the policy below, you are always entitled to a repair, replacement, or refund where a product is defective, unsafe, or not fit for its intended purpose, in line with sections 55 and 56 of the CPA. This right applies whether or not the item is opened, and is not subject to a time limit beyond the product’s reasonable expected lifespan.

3. Perishable and Made-to-Order Seasonal Produce

Seasonal produce and certain farm products (for example fresh or perishable items, and anything made or packed to order) are collected at the farm or delivered on an arranged date, and cannot be returned once collected or delivered, unless the item is faulty, damaged, or not as described. Please inspect these items on collection or delivery.

4. Farm Products and Publications (Courier-Eligible)

For farm products and Publications ordered by courier or collected at the farm that are not perishable (for example preserves, dried goods, and printed books or manuals), we offer a voluntary 7-day change-of-mind return from the date of collection or delivery, provided the item is:

  • Unopened and unused, in its original packaging; and
  • Accompanied by proof of purchase (order number or receipt).

For change-of-mind returns, the cost of returning the item to us is for the Customer’s account, unless the item is faulty or was sent in error. Please contact us to arrange the return.

5. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of collection or delivery with your order number and a photo of the item. We will arrange a replacement, exchange, or full refund (including any delivery cost) at no charge to you.

6. Digital Publications

Digital books and manuals are supplied under a personal, non-transferable licence (see our Terms & Conditions, Section 6.2). Because digital content is delivered immediately on payment, digital Publications are non-refundable once access or download has been provided, except where the file is faulty or materially not as described.

7. Leadership Course Materials and Add-Ons

Course materials provided as part of an online or practical leadership course, and any activity add-ons prepared specifically for a booking, are made or provisioned to order. Changes or cancellations must be requested with reasonable notice before the relevant session or preparation begins, and cannot be refunded once preparation or access has commenced. If a course material or add-on is not as described or there is a quality issue, please raise this with us so we can put it right.

8. Accommodation Cancellations and Refunds

If you need to cancel a confirmed booking, the following refund tiers apply:

  • More than 1 month before check-in: 100% refunded.
  • More than 2 weeks before check-in: 50% refunded.
  • Less than 2 weeks before check-in: no refund.

Approved refunds are processed to your original payment method. Date changes are subject to availability and may be treated as a new booking request depending on how close to arrival the change is requested.

9. How to Request a Return

  • Contact us at info@vogelsangboerdery.co.za or +27 76 819 0305 (WhatsApp) with your order number and reason for return.
  • We will confirm whether the item qualifies for return and provide instructions for drop-off, collection, or courier return.
  • Approved refunds are processed once the returned item has been received and inspected.

10. Refunds

Approved refunds are paid back to your original payment method within 7–14 business days of the returned item being received and inspected (or, for digital items, of the refund being approved). Where a partial refund applies (for example, return shipping deducted for change-of-mind returns), this will be explained before the refund is processed.

11. Uncollected Local Pickup Orders

Orders selected for collection at the farm that are not collected within 14 days of the confirmed pickup date may be cancelled and refunded, less any perishable stock loss, unless other arrangements have been made with us in advance.

12. Non-Returnable Items

  • Opened food, beverage, or perishable items (unless faulty).
  • Seasonal produce and made-to-order farm products once collected or delivered (unless faulty — see Section 3).
  • Digital Publications once access or download has been provided (unless faulty — see Section 6).
  • Course materials and activity add-ons once preparation or access has begun (see Section 7).
  • Made-to-order or custom items (for example personalised hampers), unless faulty.
  • Gift vouchers, once issued.

13. Contact for Returns

Vogelsang Boerdery
01, Schoemanshoek, Oudtshoorn, 6625
info@vogelsangboerdery.co.za
+27 76 819 0305 (WhatsApp)